Brunswick Boston Whaler - Customer Service Administrator in Edgewater, Florida

It is our people behind life’s passions who will make the big difference. If you are interested in becoming part of a company that delivers market leading products, driving your own career and working with brands committed to active lifestyles, then you’ve found your fit.

Have what it takes? Join us.

POSITION SUMMARY

To provide Boston Whaler with positive interface between dealers and customers, by answering questions related to our products, handling warranty issues, and technical inquires, as well as interfaces with parts and accessory orders teams in a timely manner. Ultimate objective is to provide superior customer service and exceed customer expectations.

PRIMARY ROLES AND RESPONSIBILITIES

  • Provide assistance and information to dealers and customers on all Boston Whaler products

  • Take ownership of customer issues reported and see problems through to resolution

  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues

  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

  • Provide prompt and accurate feedback to customers

  • Ensure proper recording and closure of all issues

  • Improve system performance by identifying problems; recommending changes

  • Providing information that allow authorization to repair boats at the dealer locations

  • Prepare accurate and timely reports

  • Document knowledge in the form of knowledge base tech notes and articles

SECONDARY ROLES AND RESPONSIBILITIES

  • Maintain customer files

  • Develop and provide product and accessory consumer aids to dealers and customers

  • Process warranty claims and parts orders

  • Oversee customer service follow up

  • Attend company events as needed (Dealer Meetings, Dealer Service School, etc.)

  • Performs other tasks, based on management requirements and instructions

EXPERIENCE/SKILLS

  • Prior customer service/public contact experience strongly preferred

  • Knowledge about CRM tools, preferably Sales Force

  • Thorough knowledge of boating industry products, quality, and service strongly preferred

  • Boston Whaler product knowledge preferred

  • Demonstrated professional oral and written communication skills required

  • Must have working knowledge of Microsoft Office software – Word, Excel, etc.

  • Must have the ability to interact effectively with other departments in resolving and answering dealer and customer issues and/or questions.

  • Strong organizational skills and follow up skills required

  • Must have the ability to handle multiple issues and prioritize work

EDUCATION/TRAINING

  • Bachelor’s degree preferred or 5+ years of boat building and/or servicing experience

We are the people behind life’s passions.

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrservicecenter@brunswick.com or 1-888-735-4767.

Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled

EEO is The Law - click here at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf for more information

Brunswick at http://www.brunswick.com/privacy.php and Workday Privacy Policies

#Brunswick Corporation - Boston Whaler

Brunswick Corporation (NYSE:BC) is home to the people behind life’s passions. Our company is made up of some of the world’s leading lifestyle brands in categories such as recreational boats, marine engines, fitness equipment, active recreation, and activated workplace products. While we are family to 14,000 employees around the world, three divisions in more than 30 countries create a local environment, with our global headquarters in the Chicago suburb of Mettawa, IL.

DirectEmployers