Brunswick Mercury Marine - Inside Sales Manager - Key Accounts in Fond Du Lac, Wisconsin
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Work for the undisputed leader in the Marine Industry- Mercury Marine, a Division of Brunswick, based in Wisconsin offers a unique, fun and rewarding work environment that fosters individual growth and rewards performance in the Marine segment of the recreational industry. Mercury’s work environment is fast-paced, competitive and high-energy.
Primary responsibility includes proactive account management to build relationships with customer base and promote sales of all Mercury products, with a goal to achieve organization performance measurements and company goals while offering world class customers service. Specifically, this position will serve as Senior Account Manager for a critical account relationship as well as Intercompany sales. Along with this responsibility, the position will also manage the Government, Angler, Distributor and Retailer Channels from an Inside Sales perspective. This position is ideal for candidates that are successfully able to manage people to their highest potentials, are achievement-oriented and can work effectively under tight deadlines. The ideal candidate also works very well with and can act as a resource with cross-functional internal stakeholders, and understands business directions can be fluid and move fast.
Primary Duties and Responsibilities:
Manage and develop a group of Account Representatives who support all products for their areas of responsibility
Oversee development of process improvements and drive the team to efficiencies that lead to superior customer deliverables and relationships
Working with the team, be involved in demand planning and sales forecasting in order to maximize accuracy for the organization and the channel volumes for Mercury
Oversee the management of channel purchase orders to support the forecast
Drive the channel sales activity to achieve maximum sales and market share
Build relationship with customers and promote sales of all Mercury products.
Coordinate new customer prospects within the specific channels of responsibility, to include upgrades and/or terminations
Execute Sales and Marketing programs and services
Assist customers with parts/product identification, program level benefits, product availability, and order status for all Mercury products
From time to time, support order entry and daily order management of phone, fax, MercNet, EDI transactions (following departmental stated policies)
Encourage and use Salesforce.com to document up to date customer contact info, communication through sales calls, and follow up activities
Monitor and learn market area information (products sold, competition, boat brands in the market, etc)
Ownership for resolving issues for stated channel customers with various problem solving when elevated in a quick manner
Provide assistance to Sales Directors for stated key account channel customers which can include meeting facilitation, communication as well as tracking various key metrics
Understand and become a subject matter expert on the states channel relationships and contracts that exist as to be the go-to source for questions and clarifications, especially as it relates to product supply
Direct contact with Marketing, Credit, Operations and Distribution to ensure customer needs are met
Acts as a central point of coordination for BDM sales efforts for the stated key account channel customers to include but not limited to dealer meeting support and marketing initiatives
May include travel – boats shows, customer visits, sales meetings
Knowledge, Skill, and Ability Requirements:
Strong cross-functional team leadership, communication and facilitation skillset
Able to manage performance of team members so as to maximize deliverables
Excellent interpersonal skills, phone presentation skills, oral and written communication skills.
Proficiency with computer software applications (order entry, word processing, databases and spreadsheets).
Ability to independently make accurate decisions and analyze risk.
Leadership qualities that drive the team to results while creating a work environment that is desired to be part of
Core Competencies Required:
Management Focus - Seeks to exert influence by being in positions of authority, taking charge, and leading and directing the efforts of others.
Communication - States clearly what is wanted and expected from others, clearly expressing thoughts and ideas; maintaining a precise and constant flow of information.
In practice, the individual will: value keeping others well informed, Create high value communication opportunities and ensure expectations are clearly understood
Pragmatic Decision-making - Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences.
Accountability – Focus on delivering their best to internal and external customers. The personal choice to rise above the situation and demonstrate the ownership necessary for achieving the desired results. Demonstrates initiative in understanding the business
Collaboration - How employees effectively work within work groups and across departments, functions and divisions to drive performance. Cooperates and works with others toward common goals. Seeks the input of others who are affected by plans or actions. Builds relationships with others in an open and accepting manner.
Education and Experience:
6+ Yrs. Experience in Sales, Marketing, Supply Chain or related field
Proficient in PowerPoint, Excel, Word
Bachelors Degree in Business Administration or Related Field
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#Brunswick Corporation - Mercury Marine
Brunswick Corporation (NYSE:BC) is home to the people behind life’s passions. Our company is made up of some of the world’s leading lifestyle brands in categories such as recreational boats, marine engines, fitness equipment, active recreation, and activated workplace products. While we are family to 14,000 employees around the world, three divisions in more than 30 countries create a local environment, with our global headquarters in the Chicago suburb of Mettawa, IL.