Job Information
Brunswick Brunswick Boat Group - Parts Support Specialist in Knoxville, Tennessee
Are you ready for what’s next?
Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.
BASIC ACCOUNTABILITY STATEMENT
Support a multi-brand organization by reviewing, processing, and supporting the parts and accessories, and warranty program. Maintain business partnerships by working with dealers and suppliers in order to satisfy after-market accessories and warranty parts order needs.
DUTIES AND RESPONSIBILITIES
Primary:
Parts Order Management
Process parts orders within designated scope
Process parts orders escalated from tier 1 staff as needed
Support audit of tier 1 parts orders
Create parts kits as needed
Create Purchase Order requests to vendors
Follow-up on vendor purchase orders
Research part pricing and acquisition
Parts Research & Relationship Management
Receive and support dealer inquiries for part numbers and parts needs
Support dealer parts and warranty inquiries
Process Return Goods Authorizations (RGAs) as needed
Work with brand supply chains as needed in order to fulfill orders
Work with brand teams as needed to validate and manage non-current/retired parts
Work with brand teams as needed to align on parts quality
Lead & Develop
Provide position and dealer training support as needed
Support the Warranty Administration Certification training and inquiries as needed
Secondary:
Warranty claims processing and inquiries as needed
Training as required to maintain and improve product knowledge and skillset
Other tasks, initiatives, and projects and assigned by manager
JOB REQUIREMENTS
Skills and Capabilities:
Effective verbal communication skills needed
Excellent follow-up skills
Highly skilled in interpersonal skills with an ability to connect with others over the phone and email
Education and Experience:
High School Diploma or GED required
Boating experience and knowledge of fiberglass and aluminum boats required
Familiarity with OBMS and Compass environment preferred
Familiarity with Salesforce.com environment preferred
Ability to quickly learn and navigate through software and online programs required
Must be flexible to work extended hours to support the requirements of the business
Ability to work effectively in a collaborative, team environment within a matrix organization
Next is Now!
We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled
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Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.
All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers . If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com .
#Brunswick Corporation
Brunswick is a global leader in marine recreation, delivering innovation that transforms experiences on the water and beyond. Our unique, technology-driven solutions are informed and inspired by deep consumer insights and powered by our belief that “Next Never Rests™”. Brunswick is dedicated to industry leadership, to being the best and most trusted partner to our many customers, and to building synergies and ecosystems that enable us to challenge convention and define the future. Innovative, driven, exceptional, authentic and united, these values represent our Employee Value Proposition and are at the heart of how we work together and what differentiates us as an employer of choice.