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Brunswick Customer Service Representative in Menomonee Falls, Wisconsin

It is our people behind life’s passions who will make the big difference. If you are interested in becoming part of a company that delivers market leading products, driving your own career and working with brands committed to active lifestyles, then you’ve found your fit.

Have what it takes? Join us.

PLEASE NOTE: Brunswick will never ask you to pay any money to participate in the interview process and will not require that you provide sensitive information such as credit card or bank account information.

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Position Summary

This important position is the Customer Service point of contact and liaison to ASG’s Customers within an assigned channel or market. The Customer Service Representative is responsible for processing and managing Customer orders to support error free, on-time delivery of quality parts. This individual is also responsible to provide timely delivery of information to and from the Customer along with proactive and effective resolution of customer issues and inquiries. This position reports to the Customer Service Supervisor.

Essential Responsibilities

  • Communicate with customers via telephone, email, and EDI to take and enter orders, and respond to inquiries and complaints.

  • Update and maintain customer status reports/portals/dashboards regarding status of customer purchase orders.

  • Maintain accurate records regarding customer interactions and problem resolutions.

  • Manage complaints, settle disputes, and resolve conflicts with customers while maintaining a cooperative working relationship.

  • Collaborate with internal functional areas (Operations, Quality, Engineering, Supply Chain, Sales etc.) on order confirmation, expedites, escalations and other issues, ensuring proactive, consistent, and timely communication to the customer.

  • Participate and/or lead scheduled customer order status calls.

  • Coordinate returned goods and credit process for assigned accounts

  • Perform day to day administrative tasks such as maintaining customer order files, customer records, and other information in both paper and electronic form.

  • Continuously enhance knowledge of products and customer base.

  • Recommend improvements to processes and procedures and maintain an attitude of continuous improvement.

  • Input data into a computerized database and/or CRM system with a high degree of accuracy

  • Perform day to day administrative tasks such as maintaining customer order files, customer records, and other information in both paper and electronic form.

  • Recommend improvements to processes and procedures and maintain an attitude of continuous improvement.

  • Input data into a computerized database with a high degree of accuracy.

  • Other duties and tasks as assigned by the Customer Service Supervisor

Requirements

  • High School Diploma or GED required. Some secondary education a plus.

  • Minimum 2 years of relevant experience

  • Excellent customer service skills

  • Excellent communication skills, both written and verbal

  • People oriented team player. Possess the ability to make decisions and work independently

  • Ability to sustain a positive outlook and attitude while functioning in stressful situations.

  • Ability to effectively collaborate with others to resolve issues and solve problems.

  • Ability to work and multi-task in a fast-paced environment

  • Adaptable to change and willingness to try new methods and processes

  • Strong problem-solving skills

  • Detail-oriented

  • Proficient in MS Office

  • Keyboard experience, typing 30+ WPM

  • Experience using ERP order management systems

  • Experience with SalesForce CRM highly desirable

Work Environment

  • Normal office working conditions. Typically requires prolonged sitting and extensive phone and CRT use.

  • Occasional lifting of up to 20 lbs. may be required for filing and archiving documents.

  • ASG promotes a” dress for your day” dress code which may include casual, business casual or business professional attire.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled

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Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

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