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Brunswick Customer Experience Representative in Rock Hill, South Carolina

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Advanced Systems Group (ASG) is a newly formed stand-alone division of Brunswick, the world’s largest recreational marine business. We are seeking a Customer Support/Experience Representative to join our RELiON team in Rock Hill, South Carolina.

Do you have a desire to work in a fast-paced business and rapidly expanding Lithium-Ion Battery Industry? We are looking for enthusiastic and dedicated Customer Support/Experience Representatives to enhance our Customer Experiences through various touchpoints.

A favorable candidate will be someone whose actions result in excellent customer management and a positive brand image. Team players who are comfortable in customer facing positions are preferred. The role will support our mission to make the Customer Experience into a Competitive Advantage at RELiON.

Key Responsibilities:

  • Follow up on orders and outstanding issues as necessary across all customer channels

  • Process daily shipping paperwork

  • Prepare shipping quotes

  • Update shipping status and tracking information as necessary

  • Process warranty returns, update warranty database as required

  • Answer company telephone as necessary

  • Update CRM/Call log with call-in inquiries as required

  • Provide email correspondence and phone support to callers as required

  • Enter Ecommerce/online, distribution and dealer customer information and orders

  • Assist in Ecommerce sales functions as requested

  • Assist in OEM and Strategic account activity as necessary

  • Follow up on orders and outstanding issues as necessary across all customer channels

  • Assist in warehouse activities as needed

  • Special projects as requested

  • Attend company meetings as required

  • Support ReLion’s “Customer Experience as a Competitive Advantage” initiative

Education and Experience Requirements:

  • 3-5 years of Customer Support and/or Customer Experience job activity or similar role

  • College coursework or degree – preferred but not required

  • Familiarity with CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) systems a plus

  • Previous experience in the Battery Industry (lead acid, lithium) preferred

  • Microsoft Office proficiency

  • Strong communication, collaboration and problem-solving skills

  • Team player mentality

  • Customer-centered approach

About the Company:

Advanced Systems Group (ASG) is a newly formed stand-alone division of Brunswick, the world’s largest recreational marine business. Whether on water or on the road, delivering an optimal user experience is at the heart of Advanced Systems Group’s business. It’s why we are proud to be the world’s leading supplier of products and integrated systems to the marine, RV, and Specialty Vehicle industries. Our broad portfolio of market leading brands in power management, digital control & monitoring, and networked devices are distributed globally to a diverse aftermarket and OEM customer base. ASG is driven, every day, to be the world’s most trusted partner to the marine and mobile industries.

RELiON Battery, a newly acquired brand of ASG, is a global leader and manufacturer of lithium batteries for use in high power applications such as boats, RVs, EVs and solar energy systems Our tagline, Challenge Your Limits, reflects our philosophy. We like to say you will run out of adventure before you run out of power. We want sports and outdoor enthusiasts to challenge their limits, without worrying if their battery can keep up with them. We are committed to improving lives and improving the planet, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our talented team members, which reflect who we are, the environment we create and how we work together. Our company is built on values of integrity and commitment. We define our cultural mindset through four simple behaviors: We use our business for good, create an environment of trust, seek different perspectives and achieve excellence.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled

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