Job Information
Brunswick Service Advisor at Clemson Marina in Seneca, South Carolina
Are you ready for what’s next?
Come explore opportunities within Brunswick, a global marine leader (https://youtube.com/watch?v=ksuQ6B2j_mA) committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.
The service advisor is at the forefront of the service department, and consequently they are often the service department’s representative staff member. Accordingly, the service advisor must be courteous, knowledgeable, and focused on understanding and meeting the needs of the customer. They must be able to quickly and efficiently identify the problem(s) in question, clarify any additional details needed, collaborate with co-workers to provide any feedback required, and propose a realistic solution to the customer. Managing the customer’s expectations as they relate to timelines and budgets is an integral responsibility of the role. The service advisor must have an intermediate working knowledge of parts and service as they frame and communicate all repair orders to the customer with clarity and brevity. This person must be a dynamic team member who readily collaborates with all department personnel as an advocate for the successful and timely completion of repair orders.
What You'll Be Doing:
Listens to customer's description of symptoms; clarifying description of problems and needs.
Verifies warranty and service contract coverage by examining records and papers.
Develops estimates by pricing parts, supplies, and labor; calculates customer's payment, including deductibles.
Prepares repair orders (RO’s) by recording stated problems, as well as repairs and services required; obtaining approval signatures; entering RO into marina service database system.
Maintains rapport with co-workers by accurately communicating needs of customers including services requested, timelines requested etc.
Maintains customer rapport by explaining estimates and expected time frame; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; communicating customer issues with higher level management.
Maintains organized records by recording problems and corrective actions planned.
Anything else needed or asked upon
What Does a Qualified Candidate Look Like?
Proficiency with all Microsoft Office products
Excellent verbal and written communication skills
Excellent customer service skills
Proficiency with a variety of technological applications and a demonstrated ability to quickly learn and apply computer skills.
Excellent organizational skills.
Proven previous experience as a service writer
Next is Now!
We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled
EEO is The Law - click here (https://www.eeoc.gov/employees-job-applicants) for more information
Brunswick (https://www.brunswick.com/job-candidate-privacy-notice) and Workday (https://www.workday.com/en-us/service-privacy.html?&_rda=/company/service_privacy.php) Privacy Policies
Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.
All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers . If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com .
#Brunswick Corporation
Brunswick is a global leader in marine recreation, delivering innovation that transforms experiences on the water and beyond. Our unique, technology-driven solutions are informed and inspired by deep consumer insights and powered by our belief that “Next Never Rests™”. Brunswick is dedicated to industry leadership, to being the best and most trusted partner to our many customers, and to building synergies and ecosystems that enable us to challenge convention and define the future. Innovative, driven, exceptional, authentic and united, these values represent our Employee Value Proposition and are at the heart of how we work together and what differentiates us as an employer of choice.